In this training session, our trainer, Luke, a Guest Service Specialist, touched upon his day to day experience to share some of the ways customer service, regardless of the industry, is changing and in what ways we can prepare to serve people in the future. Despite technology and self-service, there are some things only a human being can bring and they are often the elements that keep a customer coming back time and time again. He showed our participants how to add value to customer journeys in an age of Artificial Intelligence and self-service.
Learn more about the event:Customer Service 2.0
Learn more about the trainer: Luke Jackson